8350 Privacy Policy — Protection of Malaysian User Information
This policy explains how 8350 collects, uses, stores and protects the personal information of users in Malaysia. Please read it carefully to understand your rights as a platform user.
Updated: January 2026
1. Information Collected by 8350
The 8350 platform collects several categories of information from users during the registration process, day-to-day usage and interactions with its services. Collecting this information is necessary to ensure the platform operates properly and that users have a reliable experience.
Account Information
During registration, we collect your full name, date of birth, email address, mobile number and a securely hashed password. This information is used to verify your identity, manage your account and facilitate official communications with you.
Payment Information
For financial transactions in Malaysian Ringgit (RM), we retain information related to the payment methods used, such as masked bank account numbers, e-wallet provider names and transaction records. Full credit or debit card details are not stored on our servers — processing is handled by third-party payment providers that comply with international security standards.
Device & Browser Information
We automatically collect technical information including device type, operating system, browser type, IP address, time zone, screen resolution and language. This information helps us identify technical issues, optimise display for mobile devices, and detect unusual activity.
Platform Usage Data
In-platform activity — including matches viewed, bet types selected, session duration, login frequency and page navigation — is recorded for internal analytics and service improvement purposes. This data is not shared with external parties on an individual basis.
2. How We Use Your Information
Information collected by 8350 is used for the following purposes, all within the scope of legitimate online entertainment platform operations:
- Account management: handle registration, login, identity verification and password management.
- Financial processing: verify RM deposits, process withdrawals and maintain required transaction records.
- Platform security: detect suspicious login attempts, fraudulent activity, multiple account usage and other security threats.
- Customer support: handle enquiries, complaints and technical support requests more efficiently using records of past interactions.
- Legal compliance: meet record-keeping and reporting requirements under applicable Malaysian law.
- Service improvement: analyse usage patterns to improve the interface, platform speed and overall user experience.
3. Cookies and Session Tracking
The 8350 platform uses cookies and similar session-tracking technologies to ensure the platform functions correctly and to deliver a smoother experience for users.
Types of Cookies Used
- Session cookies: store temporary login information so you are not required to log in again each time you navigate to a new page. These cookies expire when the browser is closed.
- Preference cookies: store your language settings, time zone and display preferences as you have configured them.
- Analytics cookies: collect anonymised usage data to help us understand how users interact with the platform.
- Security cookies: help identify unauthorised access attempts and protect active user sessions.
Users can manage or block cookies through their browser settings. However, blocking session cookies may affect your ability to log in or use the platform with full functionality.
4. Data Storage and Security
All 8350 user information is stored on servers protected by industry-standard security protocols. Communication between user devices and our servers is encrypted via SSL to prevent data interception in transit.
User passwords are never stored in plain text — they are processed through an irreversible hashing algorithm. Sensitive payment information is handled by certified payment providers and is not stored directly on 8350's servers.
Data retention periods vary by type: active account records are kept for the duration of the account plus any legally required period; financial transaction data is retained for a minimum of 7 years in line with accounting requirements; anonymised analytics data may be retained longer for long-term trend purposes.
5. Sharing Information with Third Parties
8350 does not sell, rent or commercialise users' personal information to third parties for marketing purposes. However, there are limited situations where sharing information is necessary for platform operations:
- Payment providers: information required to process deposits and withdrawals in RM is shared with authorised payment service providers bound by confidentiality agreements.
- Game software providers: game content providers may receive limited session data necessary to enable gameplay, without full personal identification information.
- Legal authorities: 8350 will disclose information where required by court order, law enforcement directive, or valid Malaysian legal requirement.
- Business transfers: in the event of a merger, acquisition or asset transfer, user information may be transferred to the receiving entity subject to an equivalent privacy policy.
6. User Rights, Policy Changes & Contact Us
User Rights over Personal Data
As an 8350 platform user, you have the following rights regarding your personal information:
- Access: you have the right to request a copy of the personal information we hold about you.
- Correction: if your information is inaccurate or outdated, you may submit a correction request through your account or by contacting support.
- Deletion: you may request the deletion of your account and associated information, subject to legal retention requirements and the settlement of any outstanding financial obligations.
- Processing restrictions: you may request that we restrict the processing of your data in certain situations, such as during a dispute over data accuracy.
Privacy Policy Updates
8350 reserves the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. The date of the most recent update will be displayed at the top of this page. Users are encouraged to review this policy periodically. Continued use of the platform after changes are announced constitutes acceptance of the updated terms.
Contact Us
For any privacy or data protection enquiries, requests or complaints, please contact the 8350 support team at [email protected]. You may also refer to the FAQ page for further information on account and personal data management.
Your Privacy is Our Priority
Register a new account or log in to the 8350 platform with confidence, knowing your information is protected under this transparent policy.